I’ve seen a few reviews on the new Jinn app and loved the concept and thought I’d try the service out for myself.
Jinn is a London-based, food-delivery service app which is different to any other app on the market. Why? You can order from any restaurant in London including Nobu, Hawksmoor and many others. Once ordered, the people at Jinn, will happily pick up the order and deliver the food to you.
The cost is slightly more than you would pay in-store as it includes a £5.95 deliver fee plus 10% on whatever you ordered. However, as most restaurants in London charge a 12.5% service fee, this is incredibly fair.
Myself and the OH decided to try the service out one evening and were craving a delicious burger from our favourite burger joint; Patty & Bun since they don’t deliver themselves.
The app home screen is pretty self-explanatory with images of food or ‘products you may like’ (which isn’t actually catered on an individual basis) and two boxes to fill in, including the menu item/s you’d like and the restaurant you’d like to order from.
Before being able to order you’re asked to fill in your account details which includes your name, phone number and card number for billing. Be warned, if you’re not wanting to order and have filled in this information and press ‘Get It’ your order will be sent to the delivery team.
Once sent you’ll receive a text message from a delivery assistance asking for your address. Once messaged, they’ll find the server closest to the restaurant so that they can deliver your food asap.
Overall the service was incredibly fast however did have a few minor hiccups.
Firstly, I was informed by text that no delivery persons were available on the time of order. After 5 minutes there suddenly was one available. I thought this a little strange to not have a hold on expected delivery times as well as a radar on where all delivery personnel are at any given time.
Secondly, the server lost the receipt and informed me that I wouldn’t be charged. In all the havoc he then found a photo of the receipt taken at Patty & Bun so I was in fact to be charged. He kindly offered to give me a 50% delivery discount because of the hiccup.
The only major downside to the service, is the lack of search options on the app. There’s no ‘most popular’ or ‘recently ordered’ or even an option to look at menus of popular eateries. Granted this can’t be done for all restaurants in London but there should be a browsing function available rather than the standard slideable images at the top which aren’t regularly updated.
The concept of the new Jinn app is a good but it’s clear that the process is going through some clumsy usability issues. I have faith that a service like this will be incredibly popular to those living in central London and feel that in time, the service will become much more efficient and streamlined.
– Jinn App, Central London